ADAPTER
Please contact the reception desk to obtain an adapter suitable for appliances that operate on the European standard of 220/240 Volt.
AIR CONDITION
- Close the windows
- Make sure that the main swich (next to the entrance) is turned on.
- Turn on cooling by using the remote
- Select mode „Cool“
- Set fan speed and temperatur
AIRPORT
By car you will need 40 minutes. With the CAT, which leaves at Landstraße, it will take you 16 minutes (every half hour). Further information you will find here
AIRPORT TRANSFER
we gladly organize our airport service or a taxi. Further information you will find here
ALLERGEN
Information about ingredients in our food that can cause allergies and intolerances you will get at the reception.
ALLERGY
All our rooms are equipped with anti-allergy pillows and blankets.
BABY COT
Will be provided free of charge. Please let the reception know.
BANK
The next bank is located 5 minutes away.
BREAKFAST
Surcharge is € 15,- per person. All details you can find here
BUSINESS SERVICE
An internet terminal including a printer is provided free of charge at the reception. You are welcome to send us your documents to be printed out to office@riemergasse.at.
CAR RENTAL
The reception will be delighted to assist you.
CHECK-IN / CHECK-OUT
Check-in: from 3 p.m.
Check-out: until 11 a.m.
The reception will assist with the storage of your luggage.
Depending on availability we are pleased to offer a late check-out for a fee.
CITY MAP
Is available in different languages at the reception.
COFFEE / TEA
Is free of charge in every apartment.
COFFEE MACHINE
- Turn on the device (Button is located on the side or on top)
- Insert a capsule
- Wait a moment until the unit has warmed up completely
- Place a cup under it
- Select the desired size of your coffee
- The machine will stopp automatically
CURRENCY EXCHANGE
The next exchange office is at St. Stephens’s cathedral.
CREDIT CARDS
Following credit cards are accepted: Mastercard/Eurocard, Visa, American Express
DO NOT DISTURB
For your privacy and comfort you may hang the “Do not disturb” sign on the outside doorknob. For further information please click here
DOCTOR
For information please click here
DVD / CD PLAYER
Will be provided upon request
FIRE
Should you detect smoke or fire in your room, please exit immediately and close the door behind you to prevent the fire from spreading and smoke from filling the corridor.
Contact the front desk immediately. See the evacuation signs and leave the building.
If the fire speeds in other parts of the hotel, you will hear an alarm sound which indicates the evacuation of the building. Follow the instructions of the hotel staff.
Do not use the elevators.
FIRST AID
For any of your medical requirements please contacts the reception which can arrange medical assistance or dial the emergency number for the ambulance 144 or the international 112.
FLOWERS
We gladly assist with all your flower arrangements.
FRONT DOOR
The main door will be locked from 8pm onwards and can be opened with your room key.
GUEST QUESTIONNAIRE
Your opinion counts. Thank you very much for your valid comments. Alternatively, we look forward to your rating on one of the platforms
HAIRDRESSER
The front desk will assist you making an appointment.
HOUSEKEEPING
For extra blankets, pillows or towels please contact reception.
INTERNET
Wi-Fi is available in all rooms free of charge. For further information contact reception.
INVOICE
Please contact the front desk on your departure day.
IRONING
An iron and an ironing board are in your closet.
JOGGING
For Joggers there is the nearby Stadtpark, the Prater or the Donauinsel (both are reachable by underground U1).
LAUNDRY
Information you will find here
LETTERS
You can post stamped letters at the front desk.
LIMOUSINE SERVICE
We will be happy to arrange a transfer for you.
LOST AND FOUND
Any lost and found items on the hotel premises are stored carefully at the housekeeping department. If any of your items are lost please contact reception. After 14 days these are disposed of.
LUGGAGE
Luggage, packages or other items can be stored at the reception until your departure.
MINIBAR
There are 2 bottles of mineral water (0.75l) in your refrigerator. The offer and price list can be found here. All other drinks and snacks are available at reception. On request, we also bring them to your apartment. We kindly ask you to settle all consumptions upon your departure.
We post your stamped letters and post cards. Private mail will be brought to your apartment.
Should you want to post bigger parcels: Mail Boxes/Postpartner Zedlitzgasse 5
No Service
If, for the sake of the environment, you do not want to take advantage of this service, please hang the card "No Room Service necessary" on the door.
Despite the waiver of the service, coffee and tea are refilled and the rubbish emptied. Further information you can find here
PARKING
Our hotel is located in a short-parking zone, with parking fees charged Mon-Fri, 09:00-22:00. Tickets are available in every tobacco store. Parking is possible at a car park nearby (Cobdengasse 3) at a special tariff of € 35,-/24h. Please note that the height of the car should not exceed more than 1,85 meters.
IMPORTANT: To receive the reduced parking rate, your license plate must first be registered at the reception desk. Access to the parking garage is only possible after the registration has been completed.
PETS
Upon request your pets are welcome in our hotel against a charge of € 15,- per day.
PHARMACY
For information please click here
PILLOW
Our pillow menue you can find here
PUBLIC TRANSPORT
Information you can find here
REPAIRS
We are grateful for hints regarding possible defects, so we can immediately work to resolve the problem and to insure that you are comfortable with us.
RESTAURANTS
There is a variety of restaurants nearby. We are happy to help with table reservations.
RECEPTION
The reception desk is available for any questions, queries, comments or suggestions 24hours a day. Extension 888.
SAFE
Please use the safe in our wardrobe for your valuables and money, insured up to € 550,-
Programming:
- Press the red button (inside the door, close to the hinges).
- Now you enter at least 4 maximum 8 numbers.
- Press the “Start” button.
- Programming is completed
Open the Safe:
- Press the “Start” button.
- The display shows “_ _ _ _”. Now you enter your personal code.
- Confirm by pressing the button “Start”. Now the green LED shines and the display shows “Open”.
- Turn the turning handle within 5 seconds to the right
- The safe is open
SEWING KIT
Is placed in your closet.
SHOPPING
Pedestrian area, shops and markets are nearby. For information ask the front desk.
SIGHTSEEING TOURS
Information you can find here
SMOKING
Out of consideration to other guest we kindly ask you not to smoke in the Apartments. Guests, who nevertheless smoke in the room, will be charged for an additional night for keeping the Apartment free on that evening, since we cannot rent it out that night
TAXI
Can be ordered by the reception and will be here in about 5 minutes. Information you can find here
TELEPHONE
If you want to contact a guest in another apartment, simply dial the extension of the desired room. This corresponds to the room number (exception App 004 = 804 / App 005 = 805) For the reception, dial 888.
TICKETS
The reception will be happy to assist in reservations and bookings for theatre, opera or concerts.
TOWELS
If you wish a daily towel change please leave them in the tub or shower. In case they are still hanging our housekeeping understands that you don’t wish to change them. Following these rules will help us to save the environment. Further information here Please note that for bookings of more than 7 nights, towels and sheets are only changed once a week.
TRAIN SCHEDULE
This information is available at the reception.
TRAIN STATION
The station is only 15 minutes by underground U1 Stephansplatz.
TV & RADIO
An overview of all programs you can find here.
VOLTAGE
The voltage for electrical equipment is 220V.
VISITORS
We kindly ask every hotel guest to register any visitors at the reception desk. This helps us to guarantee the safety of all our guests. Should you have any visitors staying overnight there will be an extra charge which includes all taxes.